On-Site Service
The service will operate globally on customer requirements and is performed directly by our technicians. We strive to service incoming repair orders as soon as practicable. The services within the country are carried out directly by specially trained Staude Imaging GmbH customer service. Our customer service is equipped with a service vehicle which contains all the necessary spare parts.
The services abroad are performed by trained technicians using our local distributor or directly from our customer service.
Calculation basis for services rendered:
Germany
- Working hours (as needed)
- Travel costs (for packages)
- Overnight accommodation (at cost)
- Build-in spare parts
Calculation is based on the actual costs.
Foreign countries
- Working hours (as needed)
- Travel costs (for packages)
- Overnight accommodation (at cost)
- Build-in spare parts
Calculation is based on the actual costs. Prior to do the service the estimate cost will be developed.
Please call to fix a deadline:
Mr. Thomas Ritter - Customer Service Manager
Tel: +49 170 7315 795
Mail: t.ritter(at)staude-imaging.de